Each
employee has access to our Technology Help Ticketing system. To gain
access to this system, use your computer credentials. You may find a link
to this on our main page, or click on this link: Helpdesk
If you are
unable to gain access to the Helpdesk ticketing system, please email Technology.
Once you
gain access, please provide as much information as possible. Below is an
example of a ticket that has been filled out.
Fields you
should fill out:
- Type: defaults to incident. No need to change this.
- Category: Drop down. Choose the best option
- Urgency: defaults to medium (for Tech use)
- Hardware Type: Drop down (if this is for your Laptop, you may choose your device here)
- Location: Drop down - Choose your location.
- Watcher: No need to fill this out unless you have someone other than you that needs to see this ticket.
- Title: Enter your Room# and Extension# and a brief description (broken chromebook)
- Description: Enter as much information here as possible. If it is a device, enter the make/model# and CASD# of the device if you are able. Also enter all error messages you have received or anything that you have already tried to fix the issue. This helps us troubleshoot faster.
- Drag/Drop or Browse to file: You may take screenshots and upload them into your ticket for help with troubleshooting.
- "Submit Message" - This is very important. Once your ticket is completely filled out, clidk on "Submit Message". You should receive a confirmation that the ticket was submitted.
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